In line with the 8 conditions in the Act, we:

• Accept joint responsibility and accountability with you to responsibly manage and protect your personal Information when providing our services to you.
• Undertake to receive and process only the Personal Information that is necessary for the purpose of delivering our services to you.
• Undertake to consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information.
• Undertake to only use your Personal Information for the purposes of delivering our services to you.
• Undertake not to share or further process your Personal Information with anyone, except to the extent required for the delivery of our services to you or if required by the law.
• Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected.
• Undertake to safeguard and protect your Personal Information in our possession.
• Undertake to freely confirm to you what Personal Information we have, to update and correct the Personal Information and to keep it for no longer than legally required.

We, and the third parties who provide or assist in delivering services to you, need to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:

• To share with and provide services to you and to maintain our relationship. To respond to your queries.
• To confirm and verify your identity or to verify you for security purposes. For operational purposes required to deliver services to you.
• For audit and record keeping purposes.
• In connection with possible requirements by the Information Regulator or other Government agency allowed by law, legal proceedings or court rulings.

Please feel free to contact us to discuss any questions or concerns you may have. Alternatively, you can raise any concerns with the Information Regulator, who can be contacted on the details below:

Website: https://www.justice.gov.za/inforeg/ 
Tel: 012 406 4818
Email: inforeg@justice.gov.za

Your Personal Information is defined by the Protection of Personal Information Act as:

Identifiable, existing juristic person, including, but not limited to (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

(d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself